Legal
Refund Policy

Last updated: June 25, 2026

14-Day Compatibility Guarantee

We stand behind FrostyCache and want you to be confident in your purchase. That is why we offer a 14-Day Compatibility Guarantee on all license plans, including lifetime licenses.

If FrostyCache does not work with your WordPress setup due to a genuine technical incompatibility that our support team is unable to resolve, you may request a full refund within 14 days of your original purchase date.

What Qualifies for a Refund

You are eligible for a refund if all of the following conditions are met:

  • Your refund request is made within 14 calendar days of the original purchase date.
  • You have experienced a genuine technical incompatibility between FrostyCache and your WordPress environment (e.g., server configuration conflicts, critical plugin conflicts, or PHP version issues).
  • You have contacted our support team and allowed us a reasonable opportunity to diagnose and resolve the issue before requesting a refund.
  • The issue cannot be resolved through configuration changes, updates, or reasonable workarounds provided by our support team.

What Does Not Qualify for a Refund

Refunds will not be issued in the following circumstances:

  • Change of mind: You decided you no longer need or want the Plugin.
  • Failure to review requirements: Your server or WordPress installation does not meet the minimum requirements listed on our website, and you did not check them before purchasing.
  • Found an alternative: You found a different solution or decided to use another product.
  • Lack of expected features: The Plugin does not include a feature you assumed it would have but that is not listed on our website or documentation.
  • Misuse or misconfiguration: The issue is caused by incorrect Plugin configuration, custom code modifications, or server misconfiguration that is outside the scope of our support.
  • After the 14-day window: Requests made more than 14 days after the original purchase date, regardless of the reason.
  • Violation of terms: You have violated our Terms and Conditions.

Refund Process

To request a refund, follow these steps:

  • Step 1: Contact support. Email [email protected] describing the technical issue you are experiencing. Include your license key, site URL, WordPress version, PHP version, and any relevant error messages or screenshots.
  • Step 2: Work with our team. Our support team will investigate the issue and attempt to resolve it. This may involve requesting additional information, access to your site, or asking you to try specific troubleshooting steps.
  • Step 3: Request the refund. If our support team is unable to resolve the incompatibility, you may formally request a refund by replying to the support thread or emailing [email protected] with the subject line “Refund Request.”
  • Step 4: Processing. Once approved, refunds are processed through Polar.sh and typically appear on your statement within 5-10 business days, depending on your bank or payment provider.

Gateway Processing Fees

Please be aware that payment gateway processing fees of approximately 5% are retained by the payment processor (Polar.sh and its underlying payment providers) and are non-refundable. These fees are charged by the payment infrastructure at the time of the original transaction and cannot be recovered. The refund amount you receive will be the purchase price minus these gateway fees.

Lifetime Licenses

Lifetime license purchases are subject to the same 14-Day Compatibility Guarantee as yearly plans. The 14-day refund window begins on the date of purchase. After 14 days, lifetime license purchases are final and non-refundable.

Given the one-time nature and significant discount of lifetime licenses, we strongly recommend testing FrostyCache thoroughly during the 14-day window to ensure it meets your needs.

Yearly License Renewals

Renewal charges for yearly licenses are non-refundable. If you do not wish to renew, you must cancel auto-renewal before the renewal date through your Polar.sh account. We recommend cancelling at least 48 hours before the renewal date to ensure the cancellation is processed in time.

License Deactivation After Refund

Upon processing a refund:

  • Your license key will be immediately deactivated.
  • You will lose access to plugin updates, support, and premium features.
  • You should uninstall the Plugin from your WordPress site(s).

Disputes and Chargebacks

We encourage you to contact us directly before initiating a dispute or chargeback with your bank or credit card company. Filing a chargeback without first contacting our support team may result in the permanent suspension of your account and the inability to purchase from us in the future.

Contact Us

For refund requests or questions about this policy, please contact us: