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Support

Get help with your purchase, technical issues, or general questions about Frosty Cache.

Email Support

The fastest way to reach us is by email at [email protected]. Use this for purchase questions, license or account issues, and anything else related to Frosty Cache that isn’t a bug report or feature request.

We usually respond in less than 24 hours on business days.

Bug Reports & Feature Requests

Bugs and feature requests are tracked on our private GitHub repository, which you can access with an active license. Filing issues there, rather than by email, lets us track status, link fixes to releases, and keep a public record you can follow.

Getting the Best Help

To help us resolve your issue as quickly as possible, please include the following when you contact us:

  • Be specific about the problem. Describe what you expected to happen and what actually happened.
  • Include context. Your license key, WordPress version, PHP version, active plugins, and any relevant configuration.
  • Share code or screenshots. Error messages, screenshots, or a copy of any custom code you’re using with Frosty Cache help us diagnose issues faster.
  • Check the documentation first. Many common questions are already answered in our developer reference.

Response Times

  • Email: Usually less than 24 hours, and no more than 48 hours, on business days.
  • Complex issues: Some technical issues require additional investigation and may take longer to resolve.

Feedback and Ideas

We welcome suggestions for new features or improvements. Open a feature request on our private GitHub repository with your idea. We evaluate feedback based on how many users it benefits, technical feasibility, long-term maintainability, and whether it fits Frosty Cache’s focus on fast, reliable REST API caching.

Staying Updated

We announce new releases, bug fixes, and improvements in our changelog. If you have an active license, you’ll also receive update notifications directly in your WordPress dashboard.

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